Returns Policy

If you wish to cancel your order for a full refund you have the right to do so, providing you notify us in writing of your intention within 14 working days of the day after delivery. Please notify us by Email:

Any goods supplied must then be returned at your own expense, within 14 days of your notice to cancel to us at:

Orwell Model Railways
Ipswich Model Railway Centre,
48-52 Tomline Road,
Ipswich,
IP3 8DB

Providing the goods are returned complete with any accessories you will receive a full refund within 30 days of your notice to cancel.

For Goods that are defective or damaged on arrival, get in contact with us first and we shall email you out a returns label for you to use.