01473 724578
Your Basket is empty
Orwell Model Railways Logo
Orwell Model Railways
Home » Legal » Returns

Returns Policy

If you wish to cancel your order for a full refund you have the right to do so, providing you notify us in writing of your intention within 14 working days of the day after delivery. Please notify us by Email:

Any goods supplied must then be returned at your own expense, within 14 days of your notice to cancel to us at:

Coastal DCC,
71 Alan Road,
Ipswich, IP3 8EY

Providing the goods are returned complete with any accessories you will receive a full refund within 30 days of your notice to cancel.

We know that at times as modellers you purchase items with the intention of installing them at a later date, however you later discover that they become surplus to requirements. In this instance if you send the goods back within 365 days after delivery, in an unused condition, with their original unsealed packaging and so long as the item is still offered as a current product by the manufacturer we will refund you, or provide you with a credit for the value of the goods.


Orwell Model Railways Ltd
Registered Offices: 48-52 Tomline Road, Ipswich, IP3 8DB
Registration Number: 11052594 in England & Wales
Terms & Conditions | Privacy | Contact Us | Delivery Policy | Return Policy